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The VIP list ensures preferential treatment.
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You decide whom we shall put through to you
The configuration of the perfect telephone service features a VIP list - a simple yet powerful tool for prioritising callers known to you. The 'Only Forward VIPs' setting ensures that we only forward calls to you from people you have marked as VIPs in the Office24 app.
This allows you to, for instance, ensure that important business partners or customers can reach you at any time. Of course, you can also choose to have all or no calls forwarded at any time.
To easily add contacts as VIPs, we recommend contact synchronisation. Contacts taken from the synchronised address book can be marked as VIPs in the Office24 app with just a click.
How our customers use the phone service
Smart Lead Qualification with the Telephone Service
Lead qualification
Identify successful customers, systematically capture data and much more. The Office24 telephone lead qualification puts an end to scatter loss on the phone.
Telephone Support for Recurring Inquiries
Inquiry Management
Recurring telephone inquiries about unavailable capacities, contract changes, or price changes no longer have to disrupt daily business operations. Learn how the Office24 telephone service can handle the provision of standard information for you.
Smart telephone secretariat according to exact specifications
Telephone secretary
As an external telephone secretary, Office24's telephone service is the perfect solution for a missing or overloaded office management. Discover how our telephone service supports companies with high call volumes.
The most important features of the telephone service
These industries use the telephone service
What our customers say
This service is a great help when my secretary is on holiday or when the firm's solicitors are in court or in a meeting. We are always given immediate notification of our customers' needs, even when we are out of the office or cannot take calls.
It’s been two years now that we have worked with Office24. We have quite specific demands in regards to our customer service, and at first we doubted we could find an external partner that would manage our incoming phone calls to our expectations. But Office24 is high quality, personalised, friendly and flexible. We finally found what we were looking for!
Working with Office24 allows us to use the human resources of our company more effectively, our customers can now reach us 24/7 and in different languages! It has definitely given us an advantage over our competitors.