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Smart Lead Qualification over the Phone
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Office24 telephone service identifies successful customers
Marketing activities almost always have scatter loss. Not only is the unnecessarily spent marketing budget a problem, but every incoming lead needs to be qualified to determine whether it is a potential customer or not. This ties up resources and can, in the worst case, demotivate sales staff. Instead of focusing on communicating the benefits of their own product, they first need to determine whether there is a promising customer at all.
That's why many Office24 customers use the phone service to pre-qualify incoming calls. They specify what the telephone secretary staff should ask callers in order to separate the wheat from the chaff. For example, a highly specialised lawyer could initially ask what area of law the call relates to.
Categorise calls and integrate them into your processes for further processing
Depending on the categorisation of the caller, the Office24 staff then take different actions. For example, they can directly transfer important callers or schedule an appointment with them. Or they first capture structured data from new customers and then pass this on directly into the customer's CRM system via Zapier integration.
With a few simple follow-up questions, an unclear mass of different calls becomes homogeneous packages that can be handed over directly to different people or departments in the company. This way, every employee can do exactly the job they are specialised in. And nobody has to struggle with calls that only cost time and concentration but do not contribute to success.
The most important features for lead qualification
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Call Filtering
Separate the wheat from the chaff
We are happy to pre-qualify calls according to your criteria, put VIPs through directly, arrange immediate binding appointments with potential new customers, and refer representatives to written communication.
Find out more -
Appointment Scheduling
We organise your calendar
We ensure that your calendar is filled with truly valuable appointments. Just give us free time slots and we'll take care of the rest!
Find out more -
24h Service
Around the clock, 365 days a year
Even calls that come in during the weekend or later in the day, when you and your team may already be off work, can potentially mean new business or distinguish good customer service from a very good one - that's why we answer your calls 24 hours a day, 365 days a year if you wish.
Find out more -
Individual Call Answering
Call handling precisely according to your instructions
You decide how we should handle callers, depending on the caller, the reason for the call, or appointments in your calendar - we work exactly according to your specifications.
Find out more -
Smartphone App
We are as mobile as you are
Direct your instructions to your secretary and receive all information about the calls handled by the secretary in real time on your smartphone.
Find out more -
Multilingual Secretaries
We speak many languages
Do you operate internationally and receive calls in English, French, Italian, Spanish, Catalan, Swiss German, or even Japanese? No problem, with our foreign language secretaries, the concerns of these callers are handled by native speakers in your company name.
Find out more
Separate the wheat from the chaff
We are happy to pre-qualify calls according to your criteria, put VIPs through directly, arrange immediate binding appointments with potential new customers, and refer representatives to written communication.
Find out more
We organise your calendar
We ensure that your calendar is filled with truly valuable appointments. Just give us free time slots and we'll take care of the rest!
Find out more
Around the clock, 365 days a year
Even calls that come in during the weekend or later in the day, when you and your team may already be off work, can potentially mean new business or distinguish good customer service from a very good one - that's why we answer your calls 24 hours a day, 365 days a year if you wish.
Find out more
Call handling precisely according to your instructions
You decide how we should handle callers, depending on the caller, the reason for the call, or appointments in your calendar - we work exactly according to your specifications.
Find out more
We are as mobile as you are
Direct your instructions to your secretary and receive all information about the calls handled by the secretary in real time on your smartphone.
Find out more
We speak many languages
Do you operate internationally and receive calls in English, French, Italian, Spanish, Catalan, Swiss German, or even Japanese? No problem, with our foreign language secretaries, the concerns of these callers are handled by native speakers in your company name.
Find out moreOur flexible tariff model
NO service fee for the 1st month
Start your Free Trial - Set up Now!
Just see for yourself!
- Free 14 day trial
- Immediately ready for use
- No automatic contract renewal
- Cancelable on a daily basis during the test period
- Free consultation
- Free Android & iOS App
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Starter tariff
from £39.00 / month
The ideal tariff for small companies and everyone who only occasionally needs the telephone service. The Beginner tariff ensures minimal fixed costs and full flexibility.
Standard tariff
from £79.90 / month
The tariff for self-employed individuals and small businesses who wish to use the telephone service regularly. Lower service fees are tailored to the increased call volume.
Professional tariff
from £179.90 / month
The tariff for everyone who wants to rely on Office24 around the clock. Including 5 employee secretaries and 24h service. Ideal for hotlines and larger companies.
Sophie Allen
Customer Service
Discover how best to use the telephone service
What our customers say
This service is a great help when my secretary is on holiday or when the firm's solicitors are in court or in a meeting. We are always given immediate notification of our customers' needs, even when we are out of the office or cannot take calls.
It’s been two years now that we have worked with Office24. We have quite specific demands in regards to our customer service, and at first we doubted we could find an external partner that would manage our incoming phone calls to our expectations. But Office24 is high quality, personalised, friendly and flexible. We finally found what we were looking for!
Working with Office24 allows us to use the human resources of our company more effectively, our customers can now reach us 24/7 and in different languages! It has definitely given us an advantage over our competitors.