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The telephone service for hotels
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Be available 24/7 cost-effectively with the telephone service for hotels
Hotels need to be available 24/7 - such is the expectation of customers. If a potential new guest is only greeted by an automated message or the phone just rings endlessly without anyone picking up the call, the first impression is gone. And it is the first impression that matters, especially in the hotel business. Furthermore, guests who are already staying in the hotel expect a contact person for problems or wishes at all times.
Higher satisfaction with lower costs at the same time
Being available outside of regular business hours, in the evenings, at night and sometimes also on weekends, can quickly become expensive. And what's worse, being available for incoming calls at night is often a rather unpopular task among employees. Reducing personnel costs without deteriorating the customer experience and at the same time increasing employee satisfaction is easy with the Office24 telephone service.
We integrate seamlessly into your processes
Our secretarial service specifically for hotels ensures a perfect experience for your customers around the clock, 365 days a year. From overflow during peak times to an emergency hotline, we adapt exactly to your needs and integrate seamlessly into your processes and systems, for example, with the help of our Zapier integration.
Practical examples
Smart Lead Qualification with the Telephone Service
Lead qualification
Identify successful customers, systematically capture data and much more. The Office24 telephone lead qualification puts an end to scatter loss on the phone.
The most popular features for hotels
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Multilingual Secretaries
We speak many languages
Do you operate internationally and receive calls in English, French, Italian, Spanish, Catalan, Swiss German, or even Japanese? No problem, with our foreign language secretaries, the concerns of these callers are handled by native speakers in your company name.
Find out more -
24h Service
Around the clock, 365 days a year
Even calls that come in during the weekend or later in the day, when you and your team may already be off work, can potentially mean new business or distinguish good customer service from a very good one - that's why we answer your calls 24 hours a day, 365 days a year if you wish.
Find out more -
Switchboard
Quickly find the right contact person
Let us transfer the calls to the right places. With our employee secretaries, your colleagues have their own phone numbers and can make their own instructions and settings without losing sight of the connections within your company.
Find out more -
Contact Synchronisation
So that we can greet your callers by name
Synchronize your address book with your telephone secretary, so we can be quicker at noting names and callback numbers and recognizing your callers. This not only provides a great service experience but also efficient processes in your secretary.
Find out more -
Individual Call Answering
Call handling precisely according to your instructions
You decide how we should handle callers, depending on the caller, the reason for the call, or appointments in your calendar - we work exactly according to your specifications.
Find out more -
Smartphone App
We are as mobile as you are
Direct your instructions to your secretary and receive all information about the calls handled by the secretary in real time on your smartphone.
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Call Filtering
Separate the wheat from the chaff
We are happy to pre-qualify calls according to your criteria, put VIPs through directly, arrange immediate binding appointments with potential new customers, and refer representatives to written communication.
Find out more -
VIP List
Which callers have top priority?
Are there certain callers that we should always treat with the highest priority and for example should always forward to you? No problem, just share your VIP list with us!
Find out more -
Appointment Scheduling
We organise your calendar
We ensure that your calendar is filled with truly valuable appointments. Just give us free time slots and we'll take care of the rest!
Find out more
We speak many languages
Do you operate internationally and receive calls in English, French, Italian, Spanish, Catalan, Swiss German, or even Japanese? No problem, with our foreign language secretaries, the concerns of these callers are handled by native speakers in your company name.
Find out more
Around the clock, 365 days a year
Even calls that come in during the weekend or later in the day, when you and your team may already be off work, can potentially mean new business or distinguish good customer service from a very good one - that's why we answer your calls 24 hours a day, 365 days a year if you wish.
Find out more
Quickly find the right contact person
Let us transfer the calls to the right places. With our employee secretaries, your colleagues have their own phone numbers and can make their own instructions and settings without losing sight of the connections within your company.
Find out more
So that we can greet your callers by name
Synchronize your address book with your telephone secretary, so we can be quicker at noting names and callback numbers and recognizing your callers. This not only provides a great service experience but also efficient processes in your secretary.
Find out more
Call handling precisely according to your instructions
You decide how we should handle callers, depending on the caller, the reason for the call, or appointments in your calendar - we work exactly according to your specifications.
Find out more
We are as mobile as you are
Direct your instructions to your secretary and receive all information about the calls handled by the secretary in real time on your smartphone.
Separate the wheat from the chaff
We are happy to pre-qualify calls according to your criteria, put VIPs through directly, arrange immediate binding appointments with potential new customers, and refer representatives to written communication.
Find out more
Which callers have top priority?
Are there certain callers that we should always treat with the highest priority and for example should always forward to you? No problem, just share your VIP list with us!
Find out more
We organise your calendar
We ensure that your calendar is filled with truly valuable appointments. Just give us free time slots and we'll take care of the rest!
Find out moreOur flexible tariff model
NO service fee for the 1st month
Start your Free Trial - Set up Now!
Just see for yourself!
- Free 14 day trial
- Immediately ready for use
- No automatic contract renewal
- Cancelable on a daily basis during the test period
- Free consultation
- Free Android & iOS App
Simply start
Starter tariff
The ideal tariff for small companies and everyone who only occasionally needs the telephone service. The Beginner tariff ensures minimal fixed costs and full flexibility.
Standard tariff
The tariff for self-employed individuals and small businesses who wish to use the telephone service regularly. Lower service fees are tailored to the increased call volume.
Professional tariff
The tariff for everyone who wants to rely on Office24 around the clock. Including 5 employee secretaries and 24h service. Ideal for hotlines and larger companies.
Sophie Allen
Customer Service
Just try it out - without a basic fee in the first month
What our customers say
This service is a great help when my secretary is on holiday or when the firm's solicitors are in court or in a meeting. We are always given immediate notification of our customers' needs, even when we are out of the office or cannot take calls.
It’s been two years now that we have worked with Office24. We have quite specific demands in regards to our customer service, and at first we doubted we could find an external partner that would manage our incoming phone calls to our expectations. But Office24 is high quality, personalised, friendly and flexible. We finally found what we were looking for!
Working with Office24 allows us to use the human resources of our company more effectively, our customers can now reach us 24/7 and in different languages! It has definitely given us an advantage over our competitors.