The telephone service for e-commerce companies

NO service fee for the 1st month

Your personal telephone service - test it live now !

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NO service fee for the 1st month

Your personal telephone service - test it live now !

Secure benefits now

  • £25 credit to get started
  • No service fee for the first month
  • No registration or setup fee
  • No long-term contract commitment
  • Ready to use in 10 minutes

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Magazin & top Innovator 20 years TÜV, ISO 9001 & 27001 OMR Reviews

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Even in e-commerce, telephone accessibility makes the difference

E-commerce takes place online, undoubtedly. But for many years now, the telephone has persisted stubbornly - and rightly so, in our view - on the list of the most popular communication channels for customers. This holds true even in the e-commerce sector. The reasons are obvious. In a personal conversation, uncertainties, questions, or problems are resolved more quickly than via email and chat. However, it's rare that it proves beneficial for small and medium-sized online shops to hire their own secretarial staff.

Our telephone service, specifically designed for e-commerce companies, offers the perfect solution here. We accept standardised orders on your behalf, arrange appointments, collect data according to your specifications for further processing of customer requests, and categorize calls precisely according to your wishes, so they can seamlessly integrate into your business processes – via Zapier integration, for instance, directly into your CRM system.

Practical examples

Smart Lead Qualification with the Telephone Service
Lead qualification

Identify successful customers, systematically capture data and much more. The Office24 telephone lead qualification puts an end to scatter loss on the phone.

Find out more now

Our flexible tariff model

NO service fee for the 1st month
Start your Free Trial - Set up Now!

Just see for yourself! 

  • Free 14 day trial
  • Immediately ready for use 
  • No automatic contract renewal  
  • Cancelable on a daily basis during the test period
  • Free consultation 
  • Free Android & iOS App
Simply start
Starter tariff
from £39.00 / month

The ideal tariff for small companies and everyone who only occasionally needs the telephone service. The Beginner tariff ensures minimal fixed costs and full flexibility.

Standard tariff
from £79.90 / month

The tariff for self-employed individuals and small businesses who wish to use the telephone service regularly. Lower service fees are tailored to the increased call volume.

Professional tariff
from £179.90 / month

The tariff for everyone who wants to rely on Office24 around the clock. Including 5 employee secretaries and 24h service. Ideal for hotlines and larger companies.

Sophie Allen

Customer Service

Just try it out - in the first month without a basic fee

What our customers say

This service is a great help when my secretary is on holiday or when the firm's solicitors are in court or in a meeting. We are always given immediate notification of our customers' needs, even when we are out of the office or cannot take calls.

Mr. Thorpe
LLB (Hons)

It’s been two years now that we have worked with Office24. We have quite specific demands in regards to our customer service, and at first we doubted we could find an external partner that would manage our incoming phone calls to our expectations. But Office24 is high quality, personalised, friendly and flexible. We finally found what we were looking for!

Ms. Bennett
Head of Marketing

Working with Office24 allows us to use the human resources of our company more effectively, our customers can now reach us 24/7 and in different languages! It has definitely given us an advantage over our competitors.  

Mr. Mitchell
Engineer

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