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The telephone service for e-commerce companies
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Even in e-commerce, telephone accessibility makes the difference
E-commerce takes place online, undoubtedly. But for many years now, the telephone has persisted stubbornly - and rightly so, in our view - on the list of the most popular communication channels for customers. This holds true even in the e-commerce sector. The reasons are obvious. In a personal conversation, uncertainties, questions, or problems are resolved more quickly than via email and chat. However, it's rare that it proves beneficial for small and medium-sized online shops to hire their own secretarial staff.
Our telephone service, specifically designed for e-commerce companies, offers the perfect solution here. We accept standardised orders on your behalf, arrange appointments, collect data according to your specifications for further processing of customer requests, and categorize calls precisely according to your wishes, so they can seamlessly integrate into your business processes – via Zapier integration, for instance, directly into your CRM system.
Practical examples
Smart Lead Qualification with the Telephone Service
Lead qualification
Identify successful customers, systematically capture data and much more. The Office24 telephone lead qualification puts an end to scatter loss on the phone.
The most popular features for e-commerce companies
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Multilingual Secretaries
We speak many languages
Do you operate internationally and receive calls in English, French, Italian, Spanish, Catalan, Swiss German, or even Japanese? No problem, with our foreign language secretaries, the concerns of these callers are handled by native speakers in your company name.
Find out more -
Call Filtering
Separate the wheat from the chaff
We are happy to pre-qualify calls according to your criteria, put VIPs through directly, arrange immediate binding appointments with potential new customers, and refer representatives to written communication.
Find out more -
Individual Call Answering
Call handling precisely according to your instructions
You decide how we should handle callers, depending on the caller, the reason for the call, or appointments in your calendar - we work exactly according to your specifications.
Find out more -
Smartphone App
We are as mobile as you are
Direct your instructions to your secretary and receive all information about the calls handled by the secretary in real time on your smartphone.
Find out more -
Contact Synchronisation
So that we can greet your callers by name
Synchronize your address book with your telephone secretary, so we can be quicker at noting names and callback numbers and recognizing your callers. This not only provides a great service experience but also efficient processes in your secretary.
Find out more -
Call Note
Always informed immediately
After every conversation conducted in your company's name, we immediately create a meaningful call note, which we send to you in real time via app, online through the customer portal but also by email or SMS, so that you are always up to date.
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10-minute Setup
Quick & Flexible Readiness
When it's urgent and you need an immediate solution for an accessibility obstacle, we're ready to go within 10 minutes. Call us and we're there for you right away!
We speak many languages
Do you operate internationally and receive calls in English, French, Italian, Spanish, Catalan, Swiss German, or even Japanese? No problem, with our foreign language secretaries, the concerns of these callers are handled by native speakers in your company name.
Find out more
Separate the wheat from the chaff
We are happy to pre-qualify calls according to your criteria, put VIPs through directly, arrange immediate binding appointments with potential new customers, and refer representatives to written communication.
Find out more
Call handling precisely according to your instructions
You decide how we should handle callers, depending on the caller, the reason for the call, or appointments in your calendar - we work exactly according to your specifications.
Find out more
We are as mobile as you are
Direct your instructions to your secretary and receive all information about the calls handled by the secretary in real time on your smartphone.
Find out more
So that we can greet your callers by name
Synchronize your address book with your telephone secretary, so we can be quicker at noting names and callback numbers and recognizing your callers. This not only provides a great service experience but also efficient processes in your secretary.
Find out more
Always informed immediately
After every conversation conducted in your company's name, we immediately create a meaningful call note, which we send to you in real time via app, online through the customer portal but also by email or SMS, so that you are always up to date.
Quick & Flexible Readiness
When it's urgent and you need an immediate solution for an accessibility obstacle, we're ready to go within 10 minutes. Call us and we're there for you right away!
Our flexible tariff model
NO service fee for the 1st month
Start your Free Trial - Set up Now!
Just see for yourself!
- Free 14 day trial
- Immediately ready for use
- No automatic contract renewal
- Cancelable on a daily basis during the test period
- Free consultation
- Free Android & iOS App
Simply start
Starter tariff
from £39.00 / month
The ideal tariff for small companies and everyone who only occasionally needs the telephone service. The Beginner tariff ensures minimal fixed costs and full flexibility.
Standard tariff
from £79.90 / month
The tariff for self-employed individuals and small businesses who wish to use the telephone service regularly. Lower service fees are tailored to the increased call volume.
Professional tariff
from £179.90 / month
The tariff for everyone who wants to rely on Office24 around the clock. Including 5 employee secretaries and 24h service. Ideal for hotlines and larger companies.
Sophie Allen
Customer Service
Just try it out - in the first month without a basic fee
What our customers say
This service is a great help when my secretary is on holiday or when the firm's solicitors are in court or in a meeting. We are always given immediate notification of our customers' needs, even when we are out of the office or cannot take calls.
It’s been two years now that we have worked with Office24. We have quite specific demands in regards to our customer service, and at first we doubted we could find an external partner that would manage our incoming phone calls to our expectations. But Office24 is high quality, personalised, friendly and flexible. We finally found what we were looking for!
Working with Office24 allows us to use the human resources of our company more effectively, our customers can now reach us 24/7 and in different languages! It has definitely given us an advantage over our competitors.