The call filtering of the Office24 telephone service
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We separate the wheat from the chaff with your calls
One of the significant advantages of Office24's telephone secretary is the ability to have calls filtered by our secretaries. The two most common filters are the VIP list and the identification of sales representative calls. The latter are directly referred to mail for many of our customers.
In essence, however, it is possible to filter anything that can be ascertained with one or two brief questions by our staff. For example, you can define a different conversation sequence for new customers than for existing customers - to ask for specific information from interested parties, for example, which is already available to you in an existing business relationship. Or perhaps you would like our secretaries to schedule an appointment directly with your existing customers. This is also easily possible.
The exact call filtering is best determined in a brief conversation with our customer service. You will find that there are hardly any limits to your possibilities here.
How our customers use the phone service
These industries use the telephone service
What our customers say
This service is a great help when my secretary is on holiday or when the firm's solicitors are in court or in a meeting. We are always given immediate notification of our customers' needs, even when we are out of the office or cannot take calls.
It’s been two years now that we have worked with Office24. We have quite specific demands in regards to our customer service, and at first we doubted we could find an external partner that would manage our incoming phone calls to our expectations. But Office24 is high quality, personalised, friendly and flexible. We finally found what we were looking for!
Working with Office24 allows us to use the human resources of our company more effectively, our customers can now reach us 24/7 and in different languages! It has definitely given us an advantage over our competitors.