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With just one call, the Office24 telephone service clears the way.
Shifting customer needs are, not least, drivers of innovation. Today, companies are looking for technical solutions to satisfy customers outside of official service and opening hours - ideally around the clock, 365 days a year.
At Office24, technically innovative solutions now go far beyond the well-known telephone secretary as well as the acceptance and forwarding of calls. Many operational and public institutions now use the Office24 telephone service to ensure 24/7 access to their buildings, premises, or sites.
When barriers fall with just one call
Especially the highly service-oriented hotel and hospitality industry depends on accessibility at all hours of the day and night. But also 24/7 open fitness studios, car parks as well as companies that work in night operations must be accessible to customers and employees. It doesn't always require staff to operate a door opener. In many industries, operators benefit from the Office24 telephone service, which opens doors, gates, and barriers upon a call. Our customers use this reliable service in various ways. In the hotel industry, guests arriving outside reception hours receive from our employees either an electronic door code or the code for a locker in which their key cards are located. Similarly, we assist landlords of vacation rentals who do not want to wait for their guests to arrive. Usually, the apartment keys are located in a key box that is easy to find and locked with a code.
Versatile Technical Possibilities - Clear Advantages
The web-based service, where our employees grant access to the building via the customer website stored in the system, is another technical variant. In turn, telephone-based systems expect a call where our employees transmit a phone code stored in your system, which executes the expected action. The advantages in all technically possible cases are obvious: Especially with irregular demand, security and surveillance personnel can be dispensed with, at least during nighttime hours.
Office24 customers who use our service relieve themselves of unforeseeable staff shortages and high costs. Because with Office24, you only pay for the service provided. This is particularly worthwhile in less frequented areas.
The most important features for the access service
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Individual Call Answering
Call handling precisely according to your instructions
You decide how we should handle callers, depending on the caller, the reason for the call, or appointments in your calendar - we work exactly according to your specifications.
Find out more -
24h Service
Around the clock, 365 days a year
Even calls that come in during the weekend or later in the day, when you and your team may already be off work, can potentially mean new business or distinguish good customer service from a very good one - that's why we answer your calls 24 hours a day, 365 days a year if you wish.
Find out more -
Calendar Synchronisation
We keep track
Synchronise your calendars with your Office24 secretary so that neither you nor us miss any appointments and we stay up to date in your hectic everyday life.
Find out more -
VIP List
Which callers have top priority?
Are there certain callers that we should always treat with the highest priority and for example should always forward to you? No problem, just share your VIP list with us!
Find out more -
Multilingual Secretaries
We speak many languages
Do you operate internationally and receive calls in English, French, Italian, Spanish, Catalan, Swiss German, or even Japanese? No problem, with our foreign language secretaries, the concerns of these callers are handled by native speakers in your company name.
Find out more -
Call Filtering
Separate the wheat from the chaff
We are happy to pre-qualify calls according to your criteria, put VIPs through directly, arrange immediate binding appointments with potential new customers, and refer representatives to written communication.
Find out more -
Smartphone App
We are as mobile as you are
Direct your instructions to your secretary and receive all information about the calls handled by the secretary in real time on your smartphone.
Find out more -
Switchboard
Quickly find the right contact person
Let us transfer the calls to the right places. With our employee secretaries, your colleagues have their own phone numbers and can make their own instructions and settings without losing sight of the connections within your company.
Find out more -
Contact Synchronisation
So that we can greet your callers by name
Synchronize your address book with your telephone secretary, so we can be quicker at noting names and callback numbers and recognizing your callers. This not only provides a great service experience but also efficient processes in your secretary.
Find out more -
Appointment Scheduling
We organise your calendar
We ensure that your calendar is filled with truly valuable appointments. Just give us free time slots and we'll take care of the rest!
Find out more
Call handling precisely according to your instructions
You decide how we should handle callers, depending on the caller, the reason for the call, or appointments in your calendar - we work exactly according to your specifications.
Find out more
Around the clock, 365 days a year
Even calls that come in during the weekend or later in the day, when you and your team may already be off work, can potentially mean new business or distinguish good customer service from a very good one - that's why we answer your calls 24 hours a day, 365 days a year if you wish.
Find out more
We keep track
Synchronise your calendars with your Office24 secretary so that neither you nor us miss any appointments and we stay up to date in your hectic everyday life.
Find out more
Which callers have top priority?
Are there certain callers that we should always treat with the highest priority and for example should always forward to you? No problem, just share your VIP list with us!
Find out more
We speak many languages
Do you operate internationally and receive calls in English, French, Italian, Spanish, Catalan, Swiss German, or even Japanese? No problem, with our foreign language secretaries, the concerns of these callers are handled by native speakers in your company name.
Find out more
Separate the wheat from the chaff
We are happy to pre-qualify calls according to your criteria, put VIPs through directly, arrange immediate binding appointments with potential new customers, and refer representatives to written communication.
Find out more
We are as mobile as you are
Direct your instructions to your secretary and receive all information about the calls handled by the secretary in real time on your smartphone.
Find out more
Quickly find the right contact person
Let us transfer the calls to the right places. With our employee secretaries, your colleagues have their own phone numbers and can make their own instructions and settings without losing sight of the connections within your company.
Find out more
So that we can greet your callers by name
Synchronize your address book with your telephone secretary, so we can be quicker at noting names and callback numbers and recognizing your callers. This not only provides a great service experience but also efficient processes in your secretary.
Find out more
We organise your calendar
We ensure that your calendar is filled with truly valuable appointments. Just give us free time slots and we'll take care of the rest!
Find out moreOur flexible tariff model
NO service fee for the 1st month
Start your Free Trial - Set up Now!
Just see for yourself!
- Free 14 day trial
- Immediately ready for use
- No automatic contract renewal
- Cancelable on a daily basis during the test period
- Free consultation
- Free Android & iOS App
Simply start
Starter tariff
from £39.00 / month
The ideal tariff for small companies and everyone who only occasionally needs the telephone service. The Beginner tariff ensures minimal fixed costs and full flexibility.
Standard tariff
from £79.90 / month
The tariff for self-employed individuals and small businesses who wish to use the telephone service regularly. Lower service fees are tailored to the increased call volume.
Professional tariff
from £179.90 / month
The tariff for everyone who wants to rely on Office24 around the clock. Including 5 employee secretaries and 24h service. Ideal for hotlines and larger companies.
Sophie Allen
Customer Service
Discover how best to use the telephone service
What our customers say
This service is a great help when my secretary is on holiday or when the firm's solicitors are in court or in a meeting. We are always given immediate notification of our customers' needs, even when we are out of the office or cannot take calls.
It’s been two years now that we have worked with Office24. We have quite specific demands in regards to our customer service, and at first we doubted we could find an external partner that would manage our incoming phone calls to our expectations. But Office24 is high quality, personalised, friendly and flexible. We finally found what we were looking for!
Working with Office24 allows us to use the human resources of our company more effectively, our customers can now reach us 24/7 and in different languages! It has definitely given us an advantage over our competitors.