Training of the call answering agents
What training do the call answering agents receive?
Virtual secretaries and call answering agents are well trained in customer service, and will ensure your customers are in the best hands possible. Every agent undergoes a special training prior to being assigned the role as a "virtual secretary"; once the training has been passed successfully, the operator will be ready to answer your calls with your company's personalised greeting, screen your calls, identify every caller and follow your given instructions how you wish your calls to be handled. Your customers will think they are talking to your own personal receptionist.