Author Archive

telephone availability, Virtual receptionist

telephone secretary

HOW A TELEPHONE SERVICE MAKES BETTER CUSTOMER SERVICE

We e-mail, chat and stay connected to the internet all day in one way or another. You might think that personal contact and being available by telephone play a secondary role for the modern consumer, however, this assumption about the digital age has proved to be wrong.

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Employee selection, Human resources

Hiring employees – How you choose the right ones (part 2)

Let’s revisit the best way to reveal an applicant’s genuine attitude. Rule number 3: Meet interesting candidates several times and give them various tasks. You can’t get to know someone solely on the basis of one interview over the phone and a subsequent meeting in person. You need a multilevel selection procedure.

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Employee selection, Human resources

A Guide to hiring new employees – how to select the right applicants (part 1)

Unfortunately, most companies have a difficult time hiring the right employees. Most of us probably have made some bad decisions when it comes to hiring new employees. In fact, this can happen to anyone. It is simply human to make mistakes. Of course it would be nice, though, if the process of hiring could be improved.

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call divert, call forwarding

How to divert your calls and stop losing money and customers

As a professional or entrepreneur you are constantly on the go. In your high-paced working life you will be in situations where you can miss important calls or be in a situation (meetings, business travel, etc.) in which by answering, you would not make the best impression.

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Virtual Assistant for Entrepreneurs

The art of delegation – and how to learn it

It’s an all-too-common scene. There’s your desk, almost invisible under a mountain of paper; there you are, giving yourself a crash course in something that would be best tackled by a specialist. There are your evenings and weekends, sacrificed to another deadline, another appointment.

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Productivity, Small Business Owners

5 strategies to counter procrastination

We all like to procrastinate; especially when it comes to annoying, boring, complicated, or just unpleasant tasks. Unfortunately, the work just won’t do itself! No matter how much time you give it, you still need to do it in the end – and procrastinating can make a problem worse if you’re unlucky.

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