Call answering service: a comparison

A call answering service will perform as well, if not better than a traditional secretary

Though some small businesses and medium enterprises are employing full time secretaries, virtual secretaries and call answering services now make up a large percentage of small businesses’ call answering needs, and ultimately offer a more effective and economically friendly alternative to a traditional office assistant.

Call answering services offer many of the same services as traditional secretaries, but it is important to note that a call answering service may even outshine old fashioned alternatives on a fair few playing fields.

In this economic climate budgets are tighter and spending has to be curbed, especially for small businesses depending on day to day cash flow. Call answering services are proven to offer the same services as traditional secretaries for 70% less. Along with the obvious money saving benefit, call answering services may be able to operate 24 hours, have a larger infrastructure to deal with large volumes of calls and are well trained and versed in dealing with customer queries and excellent customer service.

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